Synergy Suspension
Posted: Tue Jul 03, 2012 10:00 pm
I've got to give a big thumbs up to Synergy on a recent customer service issue. I was doing a front end overhaul: new knuckles, RCV's, tie rod, and Synergy ball joints, during the installation I found that I had received a defective upper ball joint. The stud was way off center and couldn't be moved, even with the ball joint installed and hitting it with a 4 pound sledge. Found this out Saturday, called Synergy Monday morning, by close of business that day they were overnighting me a replacement, all they asked was I email them a couple of pictures of the defective ball joint. It arrived today (Tuesday afternoon,) and I was able to complete my installation.
Although I was a bit annoyed at getting a defective part....it happens. The difference between companies I will deal with in the future and ones I'll never deal with again is how they deal with screw ups. Synergy really stepped up in a big way to make things right for me...and the best part is I never had to use my angry voice with them I didn't even ask for the part to be overnighted, they just did it.
Here's a picture of the defective upper ball joint next to the good one, note the angle the stud is at.
And while I'm at it, a few pics from the completed install. I put in RCV's, a Currie tie rod, and Reid Racing knuckles. The knuckles are a really cool product, they relocate the tie rod to above the center line of the axle. Also, they're already drilled to 7/8" to accept a 1 ton tie rod end with a flipped drag link. Down side for you old school guys is you have to run a 17" or larger rim...which is a prerequisite for a big brake setup anyway. New Currie tie rod is great too: you bend/break it, they replace it. I love the you break it we buy it warranty
Although I was a bit annoyed at getting a defective part....it happens. The difference between companies I will deal with in the future and ones I'll never deal with again is how they deal with screw ups. Synergy really stepped up in a big way to make things right for me...and the best part is I never had to use my angry voice with them I didn't even ask for the part to be overnighted, they just did it.
Here's a picture of the defective upper ball joint next to the good one, note the angle the stud is at.
And while I'm at it, a few pics from the completed install. I put in RCV's, a Currie tie rod, and Reid Racing knuckles. The knuckles are a really cool product, they relocate the tie rod to above the center line of the axle. Also, they're already drilled to 7/8" to accept a 1 ton tie rod end with a flipped drag link. Down side for you old school guys is you have to run a 17" or larger rim...which is a prerequisite for a big brake setup anyway. New Currie tie rod is great too: you bend/break it, they replace it. I love the you break it we buy it warranty