I emailed Smittybilt today and I'm waiting to hear back from them. I'm optimistic they'll do what's right and I'll still be a fan for life. Or maybe they won't. Either way, I'll let you know
![Image](http://i431.photobucket.com/albums/qq33/ITgeek411/XRC_CRACK_2_zps8ea06768.jpg)
![Image](http://i431.photobucket.com/albums/qq33/ITgeek411/XRC_CRACK_CLOSEUP1_zpsce860651.jpg)
Timing is everything...Carl McFly wrote:UPDATE - I sent Mike Perez at Smittybilt everything he asked for. Twice. I sent pics showing the cracks and I sent a PDF that had my original purchase from AutoAnything (and a BIG thank you to AutoAnything for getting that to me before I even hung up the phone!)
After not hearing back from Mike Perez for a week I called and emailed again. He said he never received the email with the pics and proof of purchase. So I sent them again on May 2, and asked him to confirm that he received the email. Nothing. So that leads to a phone call (went to voice mail) and 4 emails. And I've heard NOTHING. So I posted on their FB page, and called out Mike Perez by name. That's what got them to pick up their damn phone last time and call me back. So sick of this crap
You know, I probably should have gone to Elias. I hear they stand behind what they sell