Big Brother (and Quadratec) are watching you!!

User avatar
Carl McFly
BSJ Member
Posts: 2466
Joined: Wed Dec 23, 2009 11:14 pm
Jeep Year: 2000
Jeep Model: TJ Wrangler
Real Name: Carl
Location: Medford MA

Big Brother (and Quadratec) are watching you!!

Unread post by Carl McFly »

Bought two rear brake line / hose assemblies from Quadratec, for my disc brake conversion. Complete assemblies, pre-bent brake lines, these things are beauties. Took my Heep for a test drive and everything seemed great! But I still crawled under to have a look. And saw brake fluid on a line :(

Went to the Quadratec web site, pulled up my order for the specifics, and called Customer Service. Gentleman answers, I say my name is Cahl and he says, "Cahl, I'm looking at your order now"....... :shock:

I explained my predicament, he apologized for the inconvenience and says a replacement drivers side asmy is shipping today. Just like that. I know chit happens but the real question is, does a company stand behind their products and how do they treat you when chit happens? In my case, Quadratec did it right and I'll be happy to go back to them again :handgestures-thumbupright:
"Roads? Where we're going, we don't need roads"
User avatar
ASauer17
BSJ BOD President
Posts: 3063
Joined: Fri Apr 08, 2011 12:32 pm
Jeep Year: 1998
Jeep Model: TJ Wrangler
Real Name: Amanda
Location: Hubbardston ma

Re: Big Brother (and Quadratec) are watching you!!

Unread post by ASauer17 »

I order from them ALL the time.. and 4wd.com - 2 great places with great customer service :)
98/99 TJ
2023 President
----------------------------------------
2021 Director of Events
2018 Secretary
2016 & 2017 President
2014 & 2015 Secretary
User avatar
jquader
BSJ 101 Planning Commitee
Posts: 645
Joined: Mon Apr 05, 2010 5:57 pm
Jeep Year: 2008
Jeep Model: JK Wrangler
Real Name: Jason
Location: Fitchburg, MA

Re: Big Brother (and Quadratec) are watching you!!

Unread post by jquader »

I wrote that into my last company's crm almost 10 years ago, if it found a caller id match it pulled up the customer record before the agent even answered the phone.
BSJ Secretary 2019, 2013, 2012 - DOT 2015 - DOE 2017, 2016

I wonder what's on the other side.
User avatar
Frank
Frankie BSJ Member
Posts: 4145
Joined: Sun Dec 27, 2009 8:54 am
Jeep Year: 1974
Jeep Model: CJ5

Re: Big Brother (and Quadratec) are watching you!!

Unread post by Frank »

No wonder you get the big bucks. Thats a great idea. FjR68
Post Reply