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Kudos to Smittybuilt

Kudos to Smittybuilt

Unread postby RalphTomaccio » Tue Oct 10, 2017

Back on our first trip to Vermont Badlands and in the process of doing a 6 point turn on a narrow hillside trail, I hit a tree and bent my license plate bracket on my roller fairlead. I contacted Smittybuilt hoping to obtain a new clamp, then straightening out the rest myself. I expected just a new clamp with a willingness on my part to pay for it. When they said they were sending the parts, I guessed that they were doing it at "no charge" since no cost was mentioned and felt grateful. Today I received a box with the "parts" and found a whole new license plate bracket. There are still some good companies out there that practice great customer service.

What a pleasant surprise!

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Jeep Year: 2012
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Re: Kudos to Smittybuilt

Unread postby pirahnah3 » Tue Oct 10, 2017

Glad to hear a company stood behind their product. Its amazing what can happen when you just simply ask nicely for some help.
'97 thats been chopped up and put back together, and ready to take on the trails.
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Jeep Year: 1997
Jeep Model: TJ Wrangler
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