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A GREAT Experience with The Pep Boys!

A GREAT Experience with The Pep Boys!

Unread postby RalphTomaccio » Tue Jul 25, 2017

I recently ordered an item on Amazon that was sold by and shipped from The Pep Boys. It arrived in a timely manner, was in great shape and the price was good, even including free shipping. The only problem was that I realized it was too large for my needs. I called customer service and what a difference from my 4WD experience! They said it had to be returned by the same method as it was sent to me, FedX. I asked if they could give me an idea as to how much it would cost as it weighed 24 pounds. They said they would send me a return shipping label at no cost. Sounding too good to be true, I then asked what the restocking charge was. They said there is no restocking charge.

Wow! Good price, free shipping, easy return, no shipping cost to return, no restocking fee. This is what customer service should be! Pay attention 4WD.
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