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Bad Experience with 4WD

Re: Bad Experience with 4WD

Unread postby pirahnah3 » Thu Jul 06, 2017

So to at least update my end, my ARB fitting just arrived, fresh from ARB in Florida, not bad for waiting over 3 months for a simple tubing connector. Part is what I expected but still doesnt make me feel any better.
'97 thats been chopped up and put back together, and ready to take on the trails.
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Re: Bad Experience with 4WD - UPDATE!

Unread postby RalphTomaccio » Sat Jul 15, 2017

Success! After further numerous phone calls to the supervisor of customer service at 4WD, I finally received credit for the paint never delivered.

As the saying goes, "Buyer Beware"! :angry-cussingblack:
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Re: Bad Experience with 4WD

Unread postby Yipjeep » Sat Jul 15, 2017

Glad you received refund.
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Re: Bad Experience with 4WD

Unread postby RalphTomaccio » Sat Jul 15, 2017

Yipjeep wrote:Is this the same company that BSJ shared member name and email with last
year?


Yes.
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Re: Bad Experience with 4WD

Unread postby bobalama » Mon Aug 14, 2017

I will never do business with them again - too many bad experiences with their CS department. I'll stick to Extreme Terrain and Quadratec.
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Re: Bad Experience with 4WD

Unread postby BlackKnight » Wed Aug 16, 2017

Actually, (thankfully), I've only had good experiences. I had my door guards from Rugged Ridge rusted badly under the powder coat. Called up 4WD CS and requested a warranty replacement. Received a new set to put on with a prepaid postage to send the old ones back. no questions (5-year warranty returned at ~4 years in).

I think it the issues may lay with the CS person you get. There may only be one or two that aren't JackA$$es...

Bob
--
BlackKnight - Commando Green '13 JKU
Mods: EVO (R Fascia w/D's, ProSeries Front, Skids) Powerstop Rotors, K&N Filter, PoisonSpyder Bombshell Diff Armor, SuperWinch w/factor55 Prolink
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Re: Bad Experience with 4WD

Unread postby RalphTomaccio » Wed Aug 23, 2017

I rest my case . . .

An Important Announcement From ACE
Customer Satisfaction is Our #1 Goal


It has always been our highest priority at ACE Engineering to provide the BEST customer service possible at all times and for all of our customers. If you have a problem, issue or question about any of our parts or your order, we want to solve that problem to your satisfaction in a timely manner.

It is to that end that we are announcing today that we are no longer distributing through 4WD.com, 4 Wheel Parts or their partners.

We believe this change in our distribution will lead to a smoother purchasing experience for all current and future ACE customers.

If you currently have an outstanding order for ACE parts through 4WD, please contact us at your convenience so we can do our best to help you receive the parts you’re seeking. 586-806-6641. M-F 7am - 3:30pm EST.

Thank you,

ACE
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